Long-term patients credit Dr. Stoltz with transforming dental anxiety into confidence through patient-centered care and clear explanations. However, multiple reviews describe the same dentist as dismissive, aggressive during treatment, and insensitive to patient discomfort, with staff creating a tense office environment that some found unwelcoming.
The gap between five-star loyalty and one-star trauma reflects a polarized experience: front desk staff like Amanda earn consistent praise for warmth and remembering details, but procedural interactions appear unpredictable. Painless treatments and on-time appointments appeal to established patients, while newer visitors or those needing emergency triage report feeling dismissed or mistreated.
Most patients experience calm, reassuring treatment from named dentists like Dr. Liens and Dr. Lopez, with staff like Jonathan and Mariah earning consistent praise for gentleness and explanation. One complaint flagged an attempt to upsell a cleaning outside insurance coverage, though this appears isolated among 86% five-star reviews.
From first consultation through complex extractions, bone grafts, and implant placement, patients consistently describe Dr. Mize and his team as competent and genuinely invested in their comfort. Staff explain every step beforehand, keep close contact during treatment, and follow up afterward, which reviewers credit with easing nervousness and building confidence in the procedure. The practice specializes in periodontal work and implants across multiple services including laser therapy, ridge augmentation, and overdentures. Patients specifically praise Rose (assistant), Dr. Mize's bedside manner with anxious patients, and the ability to complete lengthy procedures with minimal post-procedure pain. Appointment availability is reported as easy to arrange.
Patients consistently describe a warm, comfortable dental experience driven by Dr. Stackhouse's attentiveness and a staff that listens and explains each step. Most highlight painless procedures and genuine care, with staff members like Kerri and Shannon named for their skill. Insurance billing confusion surfaced in one case: a patient was quoted one amount and told insurance would cover part of the cost, then contacted a month later and told they owed over $1,000 more because insurance actually covered nothing. The patient feels the office gave false information before treatment, creating financial hardship despite staff warmth during the visit.
Last updated 2026-08-21