Patients in acute pain consistently report getting seated fast and leaving relieved, with dentists and staff praised by name for calm reassurance and skill. The practice's strength is emergency response and extraction; weak points centre on insurance claims handling, upfront cash requirements, and pricing transparency that some find misrepresented at the initial phone call.
Dr. Boggs and Dr. Gonzalez appear often in positive reviews; same-day extraction is routine. The $99 to $165 upfront exam and X-ray fee, followed by treatment plans of $500-$3000, catches patients off guard when they expected insurance to cover more. Those who accept the cash model and plan ahead report satisfaction; those who arrive assuming insurance will work tend to feel blindsided.
Dr. Loftis and his team earn consistent praise for their warmth, patience, and ability to explain dental work clearly. Patients report feeling welcomed as family and staying loyal for years. One caveat: a new patient faced a two-month wait, suggesting availability may be tight despite the friendly reputation.
Most patients experience calm, reassuring treatment from named dentists like Dr. Liens and Dr. Lopez, with staff like Jonathan and Mariah earning consistent praise for gentleness and explanation. One complaint flagged an attempt to upsell a cleaning outside insurance coverage, though this appears isolated among 86% five-star reviews.
Most patients praise Dr. Ruggiero's expertise in full mouth reconstruction and dentures, along with the staff's warmth and willingness to fit urgent appointments. However, two one-star reviews detail serious complications: an infected implant that went undiagnosed despite patient reports, requiring intervention from another surgeon, and bulky bridges requiring multiple readjustments with minimal chair time and a perceived lack of flexibility when a patient missed an appointment. Strengths include same-day urgent scheduling, detailed pre-procedure explanations, and staff who treat patients like family. The practice draws patients from over 80 miles away and serves VA referrals. Weaknesses centre on post-procedure follow-up responsiveness when problems arise and receptionist tone during missed appointments. The clinic keeps meticulous records but complications in complex implant cases warrant careful screening.
Last updated 2026-08-21