Reviewers consistently report warm, attentive care from both doctors and staff. Patients feel heard through procedures and recovery. Wisdom teeth and extractions often praised as painless and swift. Caveats surface in receptionist calls and occasional staff coldness; one family found the practice unwilling to sedate and treat their autistic son, with no proper referral follow-up.
Named doctors Cain, Gonzalez, and Sudduth earn specific praise for calm bedside manner. Kaylee mentioned as attentive nurse. Staff turnover or attitude shifts appear to affect some patient experiences. Accessibility for special-needs patients is mixed.
Recent shift: One long-standing patient downgraded a five-star review to one star after an interaction with staff over a sensitive topic, suggesting occasional staff communication or attitude lapses.
All three reviewers praise Dr. Hedgpeth for patience, clear explanations of care plans, and a genuinely attentive team. Staff follow up with phone calls and anticipate patient questions.
Staff and doctors earn consistent praise for gentleness and taking time to explain procedures clearly. Patients note that front desk, hygienists, and multiple named doctors (Park, McEntire, Hedgpath) go above and beyond with follow-up calls and genuine concern for comfort. The practice handles extractions, gum grafts, periodontal cleaning, and implant work across three locations. One reviewer acknowledged high fees but felt the experience justified the price. Multiple visits from returning patients suggest strong retention.
Dr. Wonder and Dr. Wise command trust: reviewers consistently praise their calm explanations, technical skill, and genuine concern for patient anxiety. Staff members by name-Savannah at front desk, surgical assistants-earn repeated mention for kindness and seamless teamwork. Procedures move fast. The one friction point is billing: one patient waited eight weeks for insurance resolution after the office delayed filing a secondary claim. Most patients report zero pain and high confidence they'd return. Veterans and families with anxious children feel particularly heard. The West Columbia location runs efficiently despite heavy volume. Clean, welcoming office. A standout practice for wisdom teeth extractions and complex oral surgery, though insurance coordination needs tightening.
Last updated 2026-07-21