Most patients praise Dr. Cope's team as warm and professional, with staff members like Tiffany and Amber named for going above and beyond. A significant minority report frustration with cancellation policies, delayed work on dentures, and occasional coldness from Dr. Cope himself when patients are anxious or uncomfortable.
The office handles emergencies well and explains treatment options clearly. However, some experienced pain after fillings that persisted for over a year, and one patient felt the dentist became impatient when she couldn't tolerate a cleaning technique.
Most patients credit Dr. Elliott and his team with turning around their dental experience, from building trust with anxious patients to making implants feel approachable. One review flags pricing concerns relative to other local practices.
Patients consistently describe a warm, comfortable dental experience driven by Dr. Stackhouse's attentiveness and a staff that listens and explains each step. Most highlight painless procedures and genuine care, with staff members like Kerri and Shannon named for their skill. Insurance billing confusion surfaced in one case: a patient was quoted one amount and told insurance would cover part of the cost, then contacted a month later and told they owed over $1,000 more because insurance actually covered nothing. The patient feels the office gave false information before treatment, creating financial hardship despite staff warmth during the visit.
Most patients report a welcoming environment where staff greet them by name and dentists explain procedures thoroughly. Dr. Sheftall, Dr. Belton, and front-desk staff like Victoria and Jess earn repeated praise for attentiveness and kindness, especially with anxious children. However, some reviewers have faced significant waits (30 to 120 minutes past appointment time) and at least one customer found the advertised wheelchair accessibility inadequate for safe independent use, raising a real access concern that undermines marketing claims.
Last updated 2026-08-21