Patients consistently return for Dr. Lovit's conservative approach and the warmth of the team. Angela and Erin (hygienists) earn specific praise for skilled cleanings and genuine care. Wait times are occasional friction, but the quality of service and explanations keep most patients loyal.
The practice handles general dentistry, fillings, crowns, and extractions. Dr. Lovit's reputation for avoiding unnecessary procedures, combined with staff who know patients by name, create a strong referral base. One patient received a second opinion that saved them money and pain versus another dentist's recommendation.
One patient praised Dr. Rowe for squeezing in an urgent maxillary sinus repair after hours, spending an hour in consultation, and treating them as friends rather than chart numbers.
Smith Family Dentistry earns consistent praise for a warm, patient-first environment where staff know patients by name and Dr. Gene is noted for gentle, careful work. Patients report transforming from dentist-avoiders to enthusiastic recommenders, citing excellent hygienists like Heather and appointment efficiency that respects their time. A single severe complaint from seven months ago describes years of unresolved cavity pain, standing apart from the broader pattern of positive long-term relationships. Staff communication around treatment planning and insurance handling receive specific praise, and the office invests in patient comfort details like vibrating chairs.
Most patients feel welcomed and well cared for; doctors are skilled and staff often make extra efforts like sending recovery meal bags and thank-you cards. However, billing surprises, administrative mishaps (including documented privacy violations), and gaps in insurance coordination have soured some experiences, especially for those without in-network coverage.
Last updated 2026-07-21